Beyond Business As Usual

The Harder Side to the Soft Side of Business

2012-02-13T21:44:00.001-08:00

Downsizing can be essential for an organization to survive. Its use as a successful strategic intervention, however, is too often marginal. Leaders often fail in the design and falter in the deployment. They connect the wrong tactic with the right intention. They use it as a means to a different end. They seem to forget the power of fear and bury the emotional implications of affecting someone’s livelihood (and/or reputation).

Downsizing as an improvement strategy is limited in its success. Perhaps it is semantics, but downsizing as a strategy seems wrong. In my work, it is a means to a strategic end. It may be an essential activity in order to align the resources with the intended outcomes and put people in better positions (literally) to advance the mission and achieve success.

The very challenges that bring an organization to this crossroads are often the circumstances that undermine its successful execution. A poorly managed business with a lack of leadership is not necessarily going to benefit from systemic redesign, organizational redesign or downsizing if the intended outcome doesn’t address the leadership void and the lack of business acumen. Also, cutting positions to reduce expenses can be “penny wise and pound foolish” when you diminish the ability to deliver on service or damage relationship channels with key clients. An organization that suffers from poor or disingenuous communication will only suffer more as a downsizing unfolds and people are left wondering or worrying about their future. Executive management without vision will not see more clearly after the downsizing is complete.

Successful downsizing requires broader consideration and visionary planning that starts with the end in mind (ala Stephen Covey). If institutions followed the steps outlined in the text perhaps downsizing would be perceived less negatively and the impacts felt less dramatically. Organizations that consider the options and the consequences are more likely to find success through the downsizing effort. Companies that work from a platform of respect and consideration are inclined to realize the positive results.

Downsizing can be brilliant when truly connected to the strategic intentions of an organization. It can make unworkable situations manageable. Downsizing can even help address weaknesses, when it is intended (and known) to be occurring for that purpose. Downsizing has a necessary place in the quiver and should be used by those skilled in its integrated design, multi-faceted deployment and long-term delivery.

A Person's Self-Vision Can Be Gold

2012-01-25T22:20:00.000-08:00

We all have visions of ourselves, however incomplete. Me? I envision myself as someone who works to make things better for other people. I fancy myself as someone who finds clarity and enforces the value of consistency. It blinds me to the weaknesses that inherently go along with it. For instance, I can come off as idealistic or staunch. It isn't the intention, but it can be the result of seeing a way in which clarity and consistency go hand in glove. So, if you work with me -- play into it. Think about the ways in which the organization could be better and challenge me to see it, understand it and move it.

When you work with someone who sees themselves as an educator (which might be a kind way of saying "seeming know-it-all"), put them in situations through which they can share their experiences and expertise to help other colleagues find ways to make improvements. Let them talk. Listen. Gently probe and redirect. And, then, ask them how they would suggest that you tackle A, B or C or what they think you might want to consider in achieving an intended impact.

It isn't easy, but playing into someone else's vision of who they are can make your more effective in navigating or influencing the desired change.

Build Better Relationships

2012-01-23T22:53:00.001-08:00

A few tips for building productive relationships -- be they between Boards & Executives or Executives & Staffs:

Be clear on roles and responsibilities (and be distinct so people don't get confused)
Develop a shared understanding for mutual accountability (the two-way street of responsibility)
Understand each other's personal/professional intentions (avoid assumptions or projections)
Be direct and transparent during recruiting (paves the way for good things to come)
Pay attention to how people are brought into the organization (you care now, they care later)

Consider that when people feel informed and confident, they can become better sounding boards and reviewers. The resulting level of engagement often becomes more productive for everyone.

No More Meeting Complaints

2012-01-17T21:54:00.000-08:00

No more complaining about wasting your time in meetings. If you truly believe that your time is being wasted, do something about it. Even when you don't control the meeting, you can influence it.

You can ask the organizer (before the meeting begins) about the purpose and the intended outcome. If you don't like what you hear (or you don't believe it), you might even ask a tactful question or two to either uncover a rationale or to prompt a reconsideration or redirection by the person who called the meeting.

You can engage in the discussion. Sometimes, the best meetings are those in which you don't see an obvious purpose but you do hear the avenue through which you can speak to help give it more meaning for yourself and/or for those around you.

You can always not go. Don't absolve yourself of the associated responsibilities, but depend on a follow-up with the organizer to get the assignments. And, remember, then when you don't attend, you give up your opportunity to influence what goes on and what comes out of the meeting. (In other words, if you don't go, you are expected to go along with whatever was discussed/determined/decided.)

You can, also, go and discreetly do other things. I'm not suggesting you engage in Blackberry bingo or laptop lunacy (neither sends a good message), rather catch up on reading printed reports or articles, refine your to-do list, review your group's progress against its strategic plan or just reflect on issues of the moment.

Meetings are not going away -- and good meetings are means through which to make solid progress through any organization. So, become a good meeting goer and use your influence to make the meeting better for everyone.

Greatness is in the Giving

2011-12-11T10:35:00.001-08:00

Daniel Boulud is among the best chefs in the United States, and he is at the pinnacle in the realm of French cooking. He holds high standards and works hard, getting in the trenches when needed. Boulud offers an interesting blend of business savvy and an insightful recipe for success that works well beyond the confines of a cooking pursuit:

"To be a great chef is to be able to express what makes you the most happy, and the most in harmony.... In the end, everything we do is not for ourself but to give it to someone else. What I love about cooking is the personalization of the work and the spontaneity of it. For me, the definition of a great chef is to be able to be spontaneous as well as intellectual and disciplined -- it is a combination of things that give a little more power in the soul." (Wine Spectator, 09/30/11).

Personal success (and organizational leadership) evolves from clarity about where you want to go and commitment for how you are going to get there. Add a splash of curiosity and, as another famous icon once wrote, "Oh, the places you'll go." (Dr. Seuss, 1960)

The Competitive Edge of the Curious

2011-11-30T21:08:00.001-08:00

I believe curiosity is among the four cornerstones that drive effective organizations and strong leaders. Mike Myatt does a nice job of pushing reflection along those lines in one of his blog posts. I was particularly taken by his point about the value of genuine curiosity for encouraging curiosity in others. He writes:

"If your ego is messaging you have all the answers, and that your way is the only way, then why would anyone ever be inspired to pursue change and innovation? A leader who doesn’t encourage others to challenge their thinking isn’t a leader – they’re a dictator. Dictators suppress individual thought and new ideas, while leaders encourage it at all costs."

For the next few days, while you serve your organization, observe yourself and reflect upon your actions. Are you inquiring out of curiosity or control? Do you put aside your ego without apologizing and encourage the risk of new thinking among those around you? If not, what do you need in order to start doing it? If so, what do you need to keep it up?

Change Starts with the Right People

2011-11-28T21:08:00.001-08:00

People can forget that moving from a change through transition into the desired new world takes people. They have to be able to see the value of the change and commit to the value of the transformation enough to want to start it and see it through. McKinsey offers a quick read for how a bank revamped its change strategy by focusing on the people who could make it happen. (McKinsey requires a free registration or email me and I'll share a PDF). The key is to find the people who have influence and focus; support them with customized solutions. Help them realize the change you both want to see.

Reward With Experiences

2011-11-18T19:28:00.000-08:00

People crave experiences. They find greater reward from experiencing something than from possessing it. These are incredible truths from which managers might benefit when considering how to reward their employees. Give them something from which they can expand their perspective and discover something about themselves and they might give the organization the benefit of that growth.

Follow Your Yellow Brick Road

2011-11-17T18:45:00.000-08:00

Sometimes, the best workplace lessons are found in the pages of literature. Consider The Wizard of Oz. A panoply of organizational lessons are to be found amidst the plot, the setting, the characters and the journey. Don't work so hard to unveil the man behind the curtain, rather help him (or her) discover the responsibilities they can embrace and the positive power they can compound by working in the better interests of those around them. Find your way around the schemers and the doubters; don't allow them to drive away the talents of those truly seeking collaborative success. Don't forget, too, to celebrate the value of affirmation and positive reinforcement and recognize the value of connectors who can bring together the talents of others in order to realize greater gains. And, always remember that you have with you what it takes to stay true to your path so that you can return home having made the workplace better for all.

Genuine Actions Reinforce Good Intentions

2011-11-14T19:25:00.001-08:00

A lot of workers right now are unhappy. Surrounded by negativity, they seek support that motivates them to survive another day. Recent research by Mercer reinforces long-held attitudes of employees: 28%-56% of them are seriously considering leaving their jobs. Regardless of today's stats, management cannot afford to take things lightly ever. People are vitally important to the success of organizations. So, be straight up. Give them the respect they deserve as fellow human beings just trying to make a livable life.

Consultant Ray Williams makes some good connections in his post, "Good leaders are careful to not demotivate employees." Referencing Collins' new book is solid. My take-away: use genuine actions to reinforce good intentions. Without good intentions, don't bother with your actions. You run the risk of demotivating your people further and forcing an exodus that might have been avoidable. Be real. Know the true future of the organization. And, don't invite input you have no intention of using.

Reshape Agenda for More Strategic Board Discussions

2011-11-10T19:56:00.001-08:00

Boards of Directors should discuss issues strategically. They should help the organization's leaders stay on track and identify when they need to refocus or recharge. The agenda of the Board meeting can be a good signal and a good tool for keeping those discussions at an appropriate level.

Following is a sample from the nonprofit world to get you thinking.

A. Welcome and Introductions
B. Special Recognition or Announcements (mission moment)
C. Consent Calendar/Agenda
     • Minutes of the previous board meeting
     • Minutes of a recent Executive Committee conference call or meeting
     • President’s Report/Executive Director’s Report
     • Development Committee Report
     • Other Committee Reports as appropriate
     • Routine correspondence
D. Major Discussion Items (taken from Strategic Goals)
     1. Finance Committee Proposals
     2. Governance Committee Proposals for Consideration
          a. Proposal of New Board Member Orientation Program
          b. Approve revised Committee Descriptions
          c. Consider Bylaw revisions
          d. Consider undertaking a board self-assessment
     3. Review and Update of Major Program Strategies
     4. New Cooperative Programs /Strategic Alliances
E. “What did we do in today’s meeting that helped us advance our mission?”

Confine the routine business with a consent agenda. Leverage the strategic plan to parse meaningful issues throughout the year. Allow ample time for discussion. Always recap with a reflection that ties the meeting actions to the intended purpose.

(While geared for nonprofits, it works equally well across sectors and the concepts can be adapted for a variety of situations.)

It's the Way You're Viewed

2011-11-09T19:57:00.001-08:00

"... being nice, contributing costly resources to the group, acts of generosity—these all increase your prestige. Other people admire you and say, ‘Oh, that’s really great. This is a kind person who’s doing all these wonderful things.’ But it decreases your dominance. It makes you look not so tough.”

So says research released by the Kellogg School of Management, which also highlights that prestige matters. Clearly, there is a delicate balance between these two concepts and it goes beyond surface impressions and fleeting actions.

People respect power when those yielding it demonstrate compassion (or at least consideration) for the people side of the equations. Yet a steely disposition trumps the winsome smile. So, a challenge for leaders is to examine the culture in which they operate and to understand the people involved in the dynamics -- reflecting just the right combination and/or shaping qualities in those who are intended to rise to the top.

Leaders Have Vast Responsibilities

2011-11-08T19:46:00.000-08:00

The vast responsibilities of a leader can be overwhelming -- inspire strategic focus, motivate focused implementation and provide inspirational motivation. IBM's HR leader provides some interesting commentary on its culture and its influences on how to motivate and reward behavior. He speaks of how the organization values stamina and thinking beyond business as usual -- two things reflected through my own methodologies and intent. Leaders who move beyond themselves and align their interests with that of the overall organization become far more effective in helping others engage for the greater good. Find your way.

The Power of a Vision is in What Others See

2011-11-07T20:42:00.001-08:00

A person deserves a purpose and is less than complete without it. Helping someone find their purpose within an organization is among the most powerful and important responsibilities of a leader (executive, manager). It can, however, take time. And, it isn't solely the leader's responsibility to convert that inspiration to action -- that's where the person comes into play. Offer a direction and watch the response. So shares Barbara DeBuono in The Corner Office. Success is a multi-person adventure and a process of exchange. So, model behaviors you seek; reflect the shared purpose for which you strive and, above all, stay connected!

5 Ways To Enhance Team Effectiveness

2011-09-24T11:52:00.001-07:00

Here are five things a leader can do to enhance its team's effectiveness:

1. Establish clear direction and align actions accordingly.
2. Foster curiosity and collaboration for moving the organization forward.
3. Model active two-way communication consistently.
4. Reflect and reward commitment to advancing identified intentions.
5. Make tough decisions from a position of mutual respect.

From Strategy to Action: 10 Steps

2011-08-04T02:43:00.001-07:00

First thing to do is take out your strategic plan. Then:

1. Go Goal By Goal
2. Brainstorm What Activities will Move You Toward It
3. Review the Activities Against the Mission
4. Prioritize the Activities, based upon impact and upon necessary sequencing
5. Assign the Lead Person Responsible for the Activity
6. Set a Deadline (quarters work well here)
7. Review everything by goal
8. Reorder everything by timeline (use quarterly or semi-annual targets)
9. Sift and winnow to promote focused progress
10. Get Started!

Focus on your ideology to refocus your org

2011-07-25T22:34:00.001-07:00

An organization’s ideology should provide a useful guide for all aspects of decision-making within the organization and at all levels of the organization. It becomes the guide post for attitudes, behaviors and evaluations. The mission statement captures the organization’s purpose; the vision statement reflects what it hopes to accomplish; and the values reflect principles that shape how it lives forward its mission. The ideology is reflected in the brand and forms the basis for the strategic plan.

Wants, Needs and Deliverables

2011-05-03T19:43:00.001-07:00

A question was posed recently about what nonprofit Board members need or won't do without. There are so many appropriate responses to such a question. As I reflected upon the key points I might share, it become evident that people are people who have wants of organizations (or the people leading/staffing them).

Consider the following in light of shaping a nonprofit Board members' experience or that of a volunteer, a coworker or someone for whom you have management responsibility ... Give to others, demand for self and deliver among colleagues:

Clarity of role, responsibilities and expectations.
Context on issues and impacts.
Efficient use of time.
Effective leveraging of talents.

So, now, dig deep and think about what you can do to deliver on the wants & needs of any person who gives of themselves to advance an organization's intent.

Culture shift is possible

2011-04-28T10:32:00.000-07:00

There is a reason some words take on a buzz. Words like 'empowerment' and 'collaboration.' It's because at a core level, people want the good feelings that go along with what those words have come to mean and to represent. People want respect. Workers want to believe that their colleagues and their bosses believe they have something of value to contribute. Plus, as human beings, we want connections. We've come to believe that things work better when the people are working together. After all, two heads are better than one. There has, too, been a recurring, expressed desire for more entrepreneurial cultures in organizations of all types, sizes and sectors. A cry for innovation. A call for new thinking. And, in some cases a caution for the responsibility that goes along with all such good things.

In late March, Monitor released an excellent framework that speaks to the opportunities of infusing an entrepreneurial culture and the bold, courageous moves required by leadership to help it take hold and be sustained. It asserts that companies "do have the power to break down the cultural and organizational barriers to entrepreneurship" and it identifies three inter-connected enablers required to move it forward along with the five levers for making it work.

For me, examining their findings, my eyes were opened to why I am consistently drawn to organizations in transition and those trying to break beyond business as usual. The consideration for executive leadership, aligned incentives, clear direction, celebration of things good and things learned, and the overwhelming power of one's space ring true. As do the enabling connections between intention, action and impression.

Power Relationships Shape Success

2011-04-26T19:25:00.000-07:00

Understanding organizations is about understanding people -- and all the complexities and context that go along with their individual survival and group dependencies. A recent Harvard Business Review blog posting walks through the value of wise leaders and those who cultivate such knowledge, it further points to the absolute necessity of understanding the power relationships among the people and the ideals that drive an organization's behaviors and actions. Those power relationships are critical and something that people often fail to examine with a true eye toward learning and growth. They tend rather to view them from the surface in order to assess how they might manipulate or use them to advantage. Give away those tendencies, dive deeper into the organization toward the interdependencies of the various levels and the dynamics of how the broader good (through the individual contributor) might be advanced. You might discover ways to grow and succeed unlike any you've known before. Seek to understand how best to grow the people and you might become more insightful about how to grow the organization.

Find your transformation agents within

2011-04-19T13:57:00.000-07:00

Sometimes organizational transformation has to be signaled, driven and reinforced from within the very culture it seeks to influence. Consultants can be helpful for framing processes and facilitating examinations. Yet, the consultant can only survey the scene, it is the people inside of the organization who have to solve the problem(s) by living forward the transformation long after the consultant leaves.

So, before jumping to a consultant as part of your effective transformational strategy, look inward for ambassadors and agents. (You might even find someone not only capable of helping you move forward but also eager to make that contribution.) And, if your search from the top to the bottom of your org chart reveals a willingness for change but a lack of understanding for how to make it possible, then consider how you'll get better results if your consultant of choice works from a platform of employee engagement.

Four cornerstones to progress

2011-04-15T10:40:00.000-07:00

When you're ready to move, manage the details and focus on engaging people in a sound process.

Start with clarity on what needs to be accomplished.
Spark curiosity to inspire possibilities.
Garner commitment to the determined direction.
And, drive communication clearly and consistently through implementation.

Four cornerstones for strategic thinking and practical planning that gets the intended results.

The discipline of transformation

2011-04-14T03:58:00.001-07:00

Organizational transformation is tough stuff for most people. It takes a discipline that has become more and more scarce (perhaps reflecting how discipline in its more traditional forms has been fading in our Western society). Leaders must take a hard look inside themselves to be clear on how capable they are to lead the charge, maintain momentum and continually reframe progress as positive and possible. They must consider what attracts them about the culture and what they are willing to adapt when the cultural norms begin to exert their powerful influence for status quo.

For once the transformation process begins, they must focus and be disciplined in both their communications and in their actions. People are watching -- often often waiting to circle the wagons with business as usual. The leader who remains focused on the end game, reinforces aligned actions and corrects out-of-step behaviors makes it possible for people to believe in the possibilities of the new way. It also helps preserve those good things about the corporate culture that brought the good people there in the first place.

A New Order

2011-04-12T18:28:00.000-07:00

Executives have a responsibility to simplify. They achieve it by making clear decisions, providing consistent context and articulating strategic themes.

Managers have a responsibility to focus. They achieve it by deliberating resources, deflecting distractions and articulating strategic direction.

Supervisors have a responsibility to clarify. They achieve it by discerning priorities, securing intentions and articulating strategic connections.

Staffs have a responsibility to deliver. They achieve it by seeking clarification, framing issues and taking strategic actions.

Dig for Reality

2011-03-07T21:32:00.000-08:00

Surface issues come with surface solutions. You pave over the underlying issue and you leave it to wreak havoc another day. Effective professionals don't take the pass. They ask the "why" question over and again to root out the underlying issue. They dig a bit deeper to determine if a system is awry or merely a process has gone sour. And, then they work it. They identify the root cause and make a practical assessment if it is something that can be yanked out or something that is going to take a bit more of a strategic de-rooting. But, they don't stop at the surface. Dig.

Strategists Must Be Grounded

2011-02-22T22:07:00.001-08:00

The problem with a strategist not grounded by some aspect of implementation is that they reinvent good ideas time and again without recognizing the micro-steps of progress being made or the energy required to advance the new way of thinking. And, for whatever reason, they tend to re-engage at the moment when those deep in implementation are overwhelmed.

So, for those strategists who go from idea to idea, think about that which you do and the impact of your next new idea ... and, for people working them strategists, don't accept the folly -- you have the right to put the brakes on that new initiative and/or question its priority in light of the other initiatives intended to be implemented!

Simple Tools For Stronger Teams

2011-02-21T20:45:00.000-08:00

Don't run from simple tools or simple models when working to build a team. The danger is not in the use of simple models, it is in the simplistic interpretation of the resulting insights. Simple models in the hands of strong facilitators and insightful translators can be profound and powerful. They can cut through the "consultant speak" accusations and get people thinking in a fresh way. They can surprise doubters with the richness of the results and win over worriers with their ease. In times of trouble, when people feel conflicted, complexity only gives rise to doubt and skepticism. Give stressed-out people well-designed simplicity and give them the space and freedom to break barriers, bond with colleagues and explore new frontiers. They become powerful allies in whatever you seek to accomplish.

The Race From Accountability

2011-02-15T18:42:00.001-08:00

Why is it that people work so hard to avoid being accountable? If you become accountable for something, you get the opportunity to celebrate its achievement. When you step up and offer a solution, you get to savor the moment of possibility. The point at which you say, "I will," you gain stature. Sure, there's the risk ... the possibility of failure. Yet, without that turning point toward commitment, you languish.

A Manager's Duty

2010-09-23T05:17:00.000-07:00

A manager's primary duty is to help his/her employees succeed. Positioning them for success. Providing them with appropriate resources to complete assignments and tasks. Prioritizing work to promote quality completion and to help avoid burn-out. Asking questions to ensure clarity. Pushing them to build skills and expand their thinking. And, sometimes, counseling them out of their position to something that is a better fit.

Some managers become focused on their ascention and they lose sight of the need to help their people succeed as part of that process. Some forget what it takes to actually do the tasks involved and forget that their role is to prioritize not add-on. Some just keep doing what they were doing before they became a manager and are unable to realize the human relationships for which they are now responsible.

And, some excel. Find those people in your organization and appreciate them. Find them in others and learn from them. All in all, observe and learn ... they may be doing the same of you.

Strategic Planning or Plain Planning?

2010-09-21T20:43:00.001-07:00

Strategic planning is something special. It engages people. It introduces different ways of thinking. It relies upon the exchange of ideas and information. Planning, on the other hand, is routine. It works within confines and focuses on the process. It is just plain planning.

For your next planning pursuit, be clear on whether the intention is for it to be strategic and introduce new thinking or plainly practical to move something forward. Both deliver value, they are just designed for different purposes. So know your purpose and label accordingly.

Generally speaking, consider the following distinctions ...

If it's strategic, the expectation is for new information, the space allows for creative thinking and the method fosters dialogue and communication among people.

If it's plain, the expectation is for sequencing, the space shapes defined progress from here to there and the method drives to charts and timelines.

The Executive Priority is Priorities

2010-09-14T21:27:00.000-07:00

Executives in an organization have a responsibility to set and maintain priorities. They determine direction based on their position and ability to see across functional silos. They collect inputs, knowledge and feedback to discern strategies and establish goals for tangible progress. And, to advance those basic responsibilities they must determine priorities for the people who will implement and execute.

And, by setting and maintaining priorities they don't keep piling one thing upon the other. Once you've piled two things atop each other, let alone five to ten, you diminish productivity. Those of you who follow me know that against what I might at time profess, I believe people are fundamentally good. That means I believe that fundamentally people want to do a good job -- perhaps not the same good job as you want them to do, but that's the subject for another post.

I've seen it inside and I've seen it from the outside consulting in, when people feel overwhelmed or overloaded, you lose them (and not because they want to get lost). You reduce their abilities to stay focused and to find their way to fulfilling the corporate need. So, here's something to consider. The higher up the organizational chart you are, the more restraint you have to show in creating "fast track projects" or proclaiming that you need the analysis and recommendation on a major organizational undertaking "by the end of the month." Do it and remove something. Consider that your people are doing the day-to-day work that has to get done, and if you have those urgent needs then someone else needs to take on doing the routine assignments.

Executives must prioritize people, which means prioritizing priorities.

Stop The Texting-Based Themes!

2010-08-31T21:18:00.000-07:00

Seriously, please stop using "texting language" to derive themes. The language of texting is like secret code -- secret code for, well, juveniles. Sure, those of us who text have used the conveniences of texting abbreviations. But think about ... is that really the message you want to send to your audience? That you don't have the time to give them a complete thought.

I've seen it often because the adult decision-makers want to connect with the "younger generation" or they want to believe they are "hip," so whether it is the ad agency or the internal committee, everyone goes along for the ride. They think about the theme and then figure out how to convert it into some sort of "text language."

(imagine a fore-lorn up-talk tone with a slight tilt of the head) Real-ly ...

Stop it.

Texting is meant to be seen. Themes are meant to be seen -- and heard. Most of the attempts I've seen don't make that bridge. I'm not saying it can't work, I'm just offering that it usually doesn't. Next time you're tempted, stop and think about whether or not that is truly the best way to inspire your audience and provide a platform from which you can build multi-media and multi-sensory messages that engage your stakeholders.

Up-Front Clarity Helps Overcome Challenges in Strategic Planning

2010-06-15T06:03:00.000-07:00

No matter which sector you are in, your people care about strategic planning --- equally. Different organizations in different sub-sectors have difficult cultures that influence the processes differently, yet one doesn't feel it necessarily more than another. When I hear organizational leaders who hit a challenge in the process start talking about how perhaps their group cares more or lives it more or some other aspect about how they are so much more complex or involved than what another group/sector must be, it speaks more to an inability to work through challenging points in the process or challenging dynamics within the organization. It also prompts delay and erodes commitment. One way to promote the process through those challenges is to garner greater clarity up front among those involved and those affected about the strategic planning process, including what strategic planning is, how they fit into the process and what they can expect to come out of it. A primer from the leaders, supported by the contracted consultant, before activities begin can go a long way to providing touch points that move everyone toward the commonly accepted outcome.

An Easier Route for Nonprofit Advocacy

2010-05-18T08:15:00.000-07:00

There is a great deal of teeth gnashing among the nonprofit community in Wisconsin about the need for advocacy. The subject returned to the surface this week at the Wisconsin Nonprofits Association 2010 Summit. Discussion ensued about finding nonprofit groups of influence who could bring the message to the legislative table with the clout that would get decision-makers to listen. Ideas floated about how nonprofit organizations might band together in raising a common voice. Proclamations were made that a march on the capital would engage nonprofit leaders and advance the cause. All great things. Yet, all things requiring time, strategic focus and resources --- three of things I continue to hear from executive directors are lost in the pressing demands of delivering programs and keeping day-to-day operations moving forward.

So, my suggestion is to make it a bit easier. Consider if each nonprofit identified a policy-related change that would advance their mission and enhance their impact. This selection could take its direction from others (e.g., the Wisconsin Nonprofits Association is ratifying policy positions at the close of the 2010 Summit). Then, they create the storyline of why that change is needed, how it might advance the nonprofit's intended impact, when it affects the theory of change and who is needed to make it happen. That story becomes central to its communication with stakeholders -- staff, Board members, volunteers, individuals served, donors, etc. There becomes a call to action that aligns with the nonprofit's activities and the decision-makers timeline.

A nonprofit builds longevity through the people connected to its cause. Rather than focusing energy on a large-scale collaborative endeavor toward change. Start in the backyard with the people you know to care about your cause, then go see the neighbors and find out what it might take to play well together.

It's Official: the blog is on hiatus

2010-01-28T22:27:00.000-08:00

Sometimes the best thing we can do to make progress is to acknowledge that we aren't making it -- or at least in all of the areas we had expected. With that thought in mind, I make it official that I'm on a bit of a hiatus from the blog. You may have noticed the posts are a bit more infrequent these past few months. I have my reasons. None of them have to do with a lack of energy, insight or dedication. So, now, I simply must acknowledge publicly that I'm taking a few more weeks. Next week in the mountains. The weeks thereafter to come back to sea level.

And while I might not be making as much progress as I would like here, you can follow more frequent progress in my sharing of resources and tips by becoming a fan of Timpano on Facebook.

Clarity in Mission Aids Effectiveness

2010-01-14T07:13:00.000-08:00

Particularly in ages of uncertainly, people crave clarity and connection. Mission statements can provide it, when they are grounded in practicality and at the core a larger ideology that speaks to desired accomplishments, behaviors and impressions.

Stefan Stern questions the need for mission statements in his blog for The Financial Times. He does so in the context of the current issues with Google in China. The question of Google's "mission statement" is fascinating. Stern suggests "don't be evil" is cliche and over-reaching, that it is trouble for the company. Perhaps, yet others might suggest it is brilliant and a true indicator that Google sees no boundaries in the potential for its products or service offerings of the future. For me, it smacks of an operating principle that got packaged into a mission statement.

A powerful mission statement helps people within the organization understand its purpose. It is specific to the organization's culture and a cornerstone for decision-making at all levels. Mission statements driven by dreams and lacking context may inspire yet they rarely provide clarity to someone searching for purpose.

Jobseekers: Quit Looking to Nonprofits to Nurture Your Soul

2009-11-12T11:36:00.000-08:00

I'm compelled to confront. I'm hearing a lot of people talking about wanting to transition into the nonprofit sector because they've had it with their soul-sucking for-profit employer. They want to feel better about what they do and while I don't begrudge anyone satisfaction with how they spend their working hours, I do ask people to start reframing their thinking.

There are as many nuances among the cultures of nonprofit organizations as there are among those within the for-profit sector. It becomes dangerous to lump them together, expect that they all feed the soul when in fact there are many, many mission-driven or purpose-led companies within the for-profit sector that feed the heart as much as the head.

Answering the question of fit is as much looking inside one's own expectations, desires and intentions as it is examining the culture of the potential organizations. The nonprofit sector can be immensely rewarding, it can also be as intensely crushing as for-profit environments -- with similar and with very different reasons.

My suggestion regarding fit is to start with the qualities you seek, what you wish for your legacy and ask focused questions of potential employers to discern what might work best for you. Research online, request informational interviews with people publicly identified as a stakeholder with the organization, and be true to your own intentions. Good luck!

Help People Become Engaged by Engaging Them

2009-11-09T09:22:00.000-08:00

People often wonder how to help staff become more engaged in their jobs ... I suggest reframing the proposition. Less about how to help them become more engaged and more about creating the means to engage employees in conversations about how their positions connect to the purpose of the organization and the organization's intentions in providing service to its customers. Ask them what it means to be engaged (or passionate) and then listen to what they have to say, implementing the ideas that work within the corporate culture. Perhaps asking them to identify challenging moments they've faced or could face and framing a group problem-solving session for how it could be resolved, redirected, etc. Map out ways that victories at their level link to the bottom-line and help the company achieve its financial targets or the organization advance its intended impact. A key consideration is celebrating moments that reflect what you want to see because positive reinforcement and celebratory recognition are crucial.

Social Media & 24/7 Employees

2009-11-05T11:18:00.000-08:00

Employers are expressing frustration about lost productivity in the era of social media, and research bears it out. Yet, there is an opportunity to refocus that frustration by engaging employees and aligning their actions with the purpose and intentions of the employer. When people are engaged in and about their work, the social networking sites become an outlet/distribution vehicle to extend the brand and the sales reach. If employers subscribe to the concept that employees represent them 24/7, social networking becomes a more interesting (less frustrating proposition) ... provided everyone is clear on the intention, the core message and the authentic actions they can/are taking.

Thanks to Frank Horvath for sparking this post.

The Critical Role of the Board Chair (and more)

2009-11-03T13:06:00.000-08:00

Alice Korngold in her Fast Company blog posting offers an excellent outline for how an effective Board chair carries forward her/his duties. Creating that culture of expectation and execution is critical for ensuring that the Board of Directors is helpful to the nonprofit, rather than a hindrance.

I I would suggest that her list offers solid guidance for anyone considering any position on a Board. It also offers an opportunity for one of my favorite questions of nominating committees ... if you wouldn't hire that individual to provide leadership within your company, what makes them an excellent candidate for serving on the Board of this nonprofit?

Why is it So Hard to Cultivate Common Ground?

2009-10-23T09:36:00.000-07:00

Through my work within the nonprofit sector, be it at the association level, among coalitions or with individual organizations, there is often palpable excitement about finding common ground, yet it often goes uncultivated.

Robert Egger spoke this morning at Forward Community Investments' 15 year anniversary celebration and among his messages was the dire need for nonprofits to find common ground as a sector and build voice in order to exercise their social & economic capital ... what does it take for that cultivation to garner financial support in order to reap long-lasting and long-serving rewards?

Workshop Announced: Better Board Meetings

2009-10-19T14:25:00.000-07:00

Better Board Meetings will be held Thursday, November 12. I'll be leading the workshop from 9-11AM at Goodman Community Center in Madison, Wisconsin.

Board meetings are intended to be productive in moving the organization forward. Too often, staff members end up spending days preparing for meetings that are less than effective in achieving those ends. Workshop attendees will walk away with tools to change the structure of Board meetings, making them more efficient and engaging.

Topics will include:

use of a consent agenda,
four no-fuss ways to improve your next meeting and
four questions to ask for making your Board meetings better over the long haul.

Cost: $40. You can pay at the door or via invoice. Substitutions are allowed; no-shows will be billed. Download a flyer or register online via e-mail.

Strategic Planning is Sound

2009-10-17T11:31:00.000-07:00

I've been seeing a lot of articles and offerings lately telling people that what's needed is "an alternative to strategic planning" -- and it saddens me. Rather than carving out "alternatives," what if we focused on simply doing strategic planning more effectively. After all, by calling it something else, we're opening the door for greater confusion (and more apples to nuts comparisons among requests as well as responses).

By discounting the value of conversations about mission and purpose, we lose sight of the core concepts that are intended to connect diverse sets of people around shared objectives. By diminishing the nuances between sectors and types of organizations, we undermine the very cultural complexities that make the sector and the organization distinctive. By dismissing "strategic planning," we lose a framework of systems and processes that can make things more effectiveness.

I've also been around long enough to know what goes around, comes around... I watch enough reality television to understand that one day it's in and the next day it's out. Yet, too many people are being led astray and down unproductive pathways by those who change the language and fundamentally diminish the effect.

Better Branding Starts with Intentions

2009-10-12T20:28:00.000-07:00

If you want to be one of the "big boys" don't settle for "child's play" that unintentionally shapes your critical initial impressions. Be clear about your intentions, objectives and needs so as not to be swayed by people whose intentions are serving a different purpose.

This can be particularly relevant for nonprofits shaping an "ask" for creative services. Creative for creative's sake may win awards but it usually doesn't influence stakeholders ... meaning that even free can come at a substantial cost. So, proceed with caution --- and more importantly, clarity.

A Moment for Clarity

2009-09-30T00:36:00.000-07:00

It took a moment of vulnerability for me to clarify my personal philosophy -- which guides me in business and in life.

Among a group of peers, all seeking to demonstrate professional success, we were given a blank sheet of people and 30 minutes to map our values and start drafting our personal vision. Put our name in the middle of the sheet. Draw a spoke for an essential value. Create one-word branches clarifying the value, identifying links between spokes as they arose. Then, assess all the information and craft a vision. For example, one of my spokes: openness. The branches captured openness in relationships, in ideas and for new experiences. New experiences resulted in knowledge and growth. Growth linked to the branch of another spoke: well-being.

The exercise itself was both an affirmation and a discovery process for me, but the forthcoming moment of vulnerability was key. I was required to talk through my map with another person from the session. The listener was supposed to determine, based on my inflection, pace and nonverbal cues, which elements were most influential in defining my personal value structure.

We paired off. My partner went first, and I provided my perspective on her presentation. Then, I launched into explaining my map. But, when I was done, my listener apologized to the effect of: “I’m not sure I can help you because you talk passionately about each item. You seem to embrace everything as an opportunity to apply your skills and grow.”

Her apology was my insight. In that moment, I discovered two things – a vision and a philosophy. The four-word vision that resulted from that exchange still guides my actions still today. I seek to embody passion and growth. And, I do it knowing that collaboration is key. I don’t believe we can achieve improved results by staying within our own minds and experiences. We need the pushing and pulling that comes from talking with people of different backgrounds, opinions and values.

Workshop Announced: Engaging Your Board

2009-09-21T17:18:00.000-07:00

Engaging Your Board will be held Thursday, October 15. I'll be leading the workshop from 9-11AM at Goodman Community Center in Madison, Wisconsin.

A non-profit Board can be among its most powerful assets -- when used correctly. Too often, Boards end up listening to committee reports and focusing on typos in the minutes, rather than providing the oversight and insight needed for the organization to remain viable amidst changing conditions. To address this problem, your board members need to know and understand the importance of their responsibilities, and you can help with concrete tools and techniques to convert even things like fundraising into rewarding tasks.

Topics will include:
* Why Board members engage and why Board members fade
* Intentions versus actions: understanding the value of alignment
* Re-focusing related to fundraising
* Steps for energizing your board

Cost: $40. You can pay at the door or via invoice. Substitutions are allowed; no-shows will be billed. Download a flyer or register via e-mail.

Communiversity on Collaboration

2009-09-14T12:03:00.000-07:00

Excited to be facilitating a Constructive Conversation on collaboration to kick off the University of Wisconsin Center for Nonprofits 2009-2010 Communiversity series.

We're taking a fresh approach to the typical lecture style and facilitating an interactive session intended to engage attendees to share their insights and input on concerns, opportunities and requirements for successful collaboration in our community.

Setting the stage will be insights gathered from registrants and others through a short survey: http://www.zoomerang.com/Survey/?p=WEB229K92DZTET.

If you're in the neighborhood of The Pyle Center on September 22 from 4-6PM and have a few hours to dedicate to connecting with colleagues and community members, join us. Registration information was at http://bit.ly/AkiFE.

Missions Don't Talk, People Do

2009-09-01T13:26:00.000-07:00

Missions don't talk, people do. So, how your people articulate the mission and represent the organization's intentions can be the difference between feast and famine. It can make or break that impression you seek to leave with stakeholders. Step back and consider what tools you have in place or what conversations you've had with people about that key message you want to share with people in order to spark some needed action or what traits you want to emphasize through your actions in order to reinforce the organization's value and position. Become intentional in building a brand and become clearer in your intentions. Then, watch your organization move forward and advance its mission.

A 5-Step Communication Formula

2009-08-28T12:19:00.000-07:00

There are models for nearly everything these days, and communication is no exception. Since where there is one model, there are usually others, use them as a reminder of good practice. This five-step model builds on people's need for empathy and repetition, and it can be used to develop a presentation for a group or a response to a question.

Empathy. Demonstrate that you are listening and that you care about other people's input.
Conclusion. State your premise, the short message you want the audience to remember when they leave.
Responsible Actions. Provide supporting details to show how your conclusion is justified and true.
Restated Conclusion. Tell them what you told them (your premise) so they'll remember it when they leave.
Future Actions. Share the hopes or plans for the future to emphasize your long-term interest.

Say it, Be it, Live it

2009-08-25T08:18:00.000-07:00

Words are powerful, particularly when they align with action. Be clear on how your organization wants to be positioned and remembered, then consider how you are the critical element in making that impression a reality. How you live your life is the foundation for your organization's image and for your image as an employee of that organization. For mission-driven and forward-thinking organizations, you will likely help align the organization's impression with its intentions by listening intently, thinking innovatively and delivering with your heart and soul.

Show You Care to Connect with Your Audience

2009-08-20T12:10:00.000-07:00

Credibility goes a long way in connecting with an audience. Research shows that 50% of your impact on an audience is all about you. It is how you show your concern and demonstrate empathy. Empathy involved listening more than anything else and requires that you listen for the question underneath the questions so that you can connect with the emotion of the audience. You don't have to agree with someone to emphathize, you do have to acknowledge their concerns. For instance, "I appreciate your concerns," "It is fair for you to be upset," etc.

The next time you are speaking to a group, talking with staff or dealing with a stakeholder, remember that people do no care how much you know until they know how much you care.

It's the little things by Rodney Coates

2009-08-19T11:41:00.000-07:00

I was inspired by these words from Mr. Coates, and he graciously agreed that I might share them with you here.

It seems that every time we pick up the local paper or turn on the TV -- the news, for those working, continues to be bad -- layoffs, furloughs, reductions in salary, budget cuts, plant shut downs, and the curtailment or suspension of services and programs. With all of this bad news, it would be easy to assume that it's all about the Benjamin's. While money is tight and while the economy continues to demonstrate its fragility --what people provide as employees is far more than what we can quantify economically. It is, in fact the intangibly and incrementally small sacrifices that many employees provide which is at the core of any corporate, institutional or community success.

All too often, when we look at success we fail to recognize or even reward the little things that so many employees do under the radar. What is success if not the policeman who helps the little old lady cross the street, the fireman who climbs the tree to retrieve the family cat, or the teacher who sits with a troubled child. Success is the nurse who reads to the comatose patient, the janitor who stays late to allow the kids to play an extra few minutes in the gym. It is also the coach who gives life lessons, the clerk who reminds us that we paid too much, it is the secretary who brings in homemade cupcakes, the agent who meticulously keeps our records, and the mail person who rain, sleet, snow, or hail makes sure that the mail gets delivered. And yes it is the delivery person, the trash collector, the cable installer, and the telephone operator --who smiled even when they were being disrespected, fixed the problem even when the problem was caused by us, and who worked diligently in some of the most difficult of circumstances to provide service to us. All of these servants, and those who are not mentioned here, should get more than a pink slip when times are hard, or ignored when times get better.

There was a time when our economy was in far worse shape than it is today, when we found more creative and sustained ways to show our gratitude. In the past we were more willing it seems to share smile, a thank you, and even the occasional apple for the teacher, the chicken for the pastor, or the box of candy for the mail carrier. In little but significant ways we demonstrated how much we truly appreciated all the little things that so many people did for us.

It is obvious that we have never been able to pay for all the little things that so many dedicated, loyal, and caring persons do for us on a continuous basis. These are the people that diligently serve, educate, protect, and inspire us. So, in these times of economic upheaval let us take time to value, reward, and acknowledge the little people. A smile, a kind word, a thank-you cost so little, but will mean and say so much. Try it and see, I guarantee that regardless of economic instability - our communities will be enhanced.

{Rodney D. Coates is professor of sociology and gerontology at Miami University. He can be reached at coatesrd@muohio.edu}

Use a Bridge to Make Your Point

2009-08-17T09:57:00.000-07:00

Our actions are a bridge between intentions and impressions. A 'bridge formula' to answering questions should be part of your strategy when you're representing your organization. It works well in a media interview, as part of a panel discussion or during a meeting. Even when you think you're in an impossible situation or you are talking about a sensitive issue ... follow the formula:

listen to the question
answer the question
give a bridge
state your message

It allows you to answer a question directly and still emphasize what you wanted to say. Bridge phrases include: "however," "but/and," "what I do know," "what I can tell you," "our primary focus," etc. So, the next time someone asks you a question, give the formula a try. Just remember to answer the question and make sure your message is somehow related to the question!

Solid & Stellar Leadership

2009-08-13T08:18:00.000-07:00

Solid leaders have the ability to communicate a clear vision with explicit expectations. Stellar leaders then engage stakeholders (internally and externally) using the tools of technology and respecting individual working styles to move the organization forward.

A Recipe for 'Brand Evangelism'

2009-08-10T11:23:00.000-07:00

Take one part clarity, mix with equal parts curiosity.
Let rest until consistency rises.
Add two handfuls of commitment.
Mix well with communication until conversations occur.
Look for connections.
Season as desired.
Share with others and remake when needed.

Thanks to Ryan Drumwright for sparking this post.

Selling Social Media Within Nonprofits

2009-08-06T13:33:00.000-07:00

As you look to make the pitch for social media within your nonprofit, a few threads arise:

1. There is value for social media, if the organization is ready for it. Get the house in order. Start with the basics. Go one integrated step at a time. Know what you want to get out of the endeavor, tie the "sell" to the outcome.

2. Social media can't be ignored. It needs, however, to be used effectively and communications experts may be just the ticket to achieving positive returns on any investment. Use it to connect with your target donors, go where they are, not necessarily where you think you want to be.

3. You can lead the way and target new channels, if you have a clear and consistent message you are prepared to support with the investment of time, talent and/or treasure to get it out there in a timely manner.

Above all, remember that social media requires strategy in order to be effective and it must be integrated into your larger organizational objectives as a potentially powerful distribution channel.

Calling All Mission-Driven Organizations: Send Questions

2009-07-30T10:05:00.000-07:00

When giving a presentation or making a pitch, I'm at my best when responding to questions. It lends focus and allows for the audience to make a better judgement call about whether or not the information might help them move forward. Those on the receiving end have often heard me say that I can talk for hours on the topic at hand, but without their questions, it might all just be interesting talk rather than helpful insights they can leverage when they walk out the door. So, here's the thing... What are your questions related to:

organizational development
mission-driven leadership
nonprofit structure & governance
strategic planning
communications
ideology & identity
brand building
fundraising & development
nonprofit collaboration
stakeholder engagement
capacity building

Post them here as a comment, send them to info@timpanogroup.com, tweet them to @melanieschmidt ... Together, we can advance greater clarity in how to enhance mission-driven organizations and help the people connected to them engage more effectively.

Avoid These Strategic Planning Missteps

2009-07-27T06:53:00.000-07:00

Following are three easy-to-avoid missteps in strategic planning ...

1. Thinking strategic planning is a one-retreat sort of solution. Rather, strategic planning is a *process* from vision to strategy to planning through reality checks to implementation. Successful strategic planning integrates a way of thinking and a model of engagement into the organization's culture.

2. Not taking ownership for the planning, the process or the outcomes, instead connecting it (intentionally or otherwise) to the consultant. Outside perspective is vital when facilitating and crafting a framework for progress, yet it's long-term usability and success hinges on internal commitment to moving it forward.

3. Limiting the engagement to a small few. Greater success can be yours when your open some or all of the process to a larger majority of those affected by or influencing the ability to make progress.

Thanks to Roger Phelps for sparking this post.

How Tweets Affect Your Brand

2009-07-23T10:41:00.000-07:00

Twitter can be captivating, fun and affirming. When framing the tone of your Twitter profile (which shows your listing of tweets), remember your reputation. When you're tweeting on behalf of an organization, stay true to your organization's voice, tone and intent. When tweeting for yourself, consider how you are presenting yourself. You never know who might be reading ... An interesting litmus test can be to review your profile through the eyes of someone who might hire you for job or a promotion. What do your postings say about you and your commitment or contribution?
Thanks to Peter Abraham for sparking this post.

A Brief Break

2009-07-22T14:52:00.000-07:00

My thanks to Jody Glynn Patrick of In Business for the challenge of taking a break to compose a 60-word story (title and all). It was a good exercise reminding me about point of view, storytelling, creative license and the fun of writing outside of work. My submission is below, you can read more at the IB Update site.

Gazes & Grills: In a moment, I lift my gaze and our eyes lock. He, clinging to the wire basket getting his evening’s fill of suet; me, striving for perfect grill marks on our evening’s protein. Stopped, we assess. Neither moves. Both seeing the short distance yet feeling a shared purpose. Each happy to allow the other’s pursuit of food.

Making Change Actionable

2009-07-20T12:15:00.000-07:00

When 'the ways things have always been done' is no longer working for you -- or your organization. Forge a new path. Get beyond business as usual and pave a new way toward greater success.
Refocus and recharge based on an honest assessment of what's desired, what's doable, what's in the gap, what needs to happen to get from now to next year, and how you'll know if you've achieved. Engage stakeholders by seeking and delivering clarity around expectations, curiosity about different ways to achieve success, commitment to a path of action and communication that connects those involved/affected with intention and action. Align people around the purpose and put the systems in place to support their success.

Don't overthink. Don't overdo. Keep it simple and keep it focused.

Engagement as a Brand Indicator

2009-07-15T08:43:00.000-07:00

Depending on how you present yourself, respond to others and adapt to changing circumstances, it would seem quite likely that an organization's brand is based in its engagement model --- insomuch as that model reflects the core ideology and impression the organization intends to reinforce among stakeholders.

Effective brands deliver a consistency in tone, message, presentation and action across mediums and interactions. They are borne from engagement and they connect on a sensory level, providing an idea of what to expect. They have an intention about them that is clear, consistent and understood. Extraordinary brands take it to the next level. Reflecting the organization's ideology, they inform the actions taken by not only the organization but also those who become its stakeholders & advocates. Plus, they adapt to changing conditions while remaining recognizable within contemporary standards ... all the while making the necessary connections among what people sense, what people experience and what people share.

Thanks to Mark Herbert for sparking this post.

Social Media Success Starts with Strategy

2009-07-10T06:35:00.000-07:00

The most successful social media endeavors occur when the organization recognizes that social media is a distribution channel rather than the be-all-end-all communications solution. Social media success means integrating the various platforms into the rest of the outreach/communications plan and dedicating time/resources to keeping them fresh.

Social media can be a big distraction for many resource-strapped nonprofits (many of whom don't have dedicated communications or outreach staff). A few questions that can be helpful for the nonprofit in setting the stage:

How does the social media platform complement other efforts?
Does using social media allow the nonprofit to streamline other things it is doing?
How will you leverage the culture of each social media platform to reinforce your intent?
Do you have an effective Web site to reinforce your online presence and reinforce/validate the messaging you are sharing?
Do you have a messaging strategy to ensure focus of intent, purpose and desired outcome across platforms?

Experimentation is a great thing and social media is one of those areas where the field of experimentation is quite vast -- and fun! Nonprofits should be experimenting, trying different things, talking with stakeholders (donors, funders, clients, employees, etc) about how they are working ... but not at the expense of its strategic intentions for moving the organization (and the mission) forward.

Thanks to Chuck Zdrojowy for sparking this post.

How Relevant is Your Strategic Plan(ning)?

2009-07-08T11:04:00.000-07:00

Strategic plans can be incredibly beneficial in moving an organization forward. The process through which they are created can be enormously helpful in refocusing and recharging staff, Board, volunteers and other stakeholders --- particularly at times of transition, stress or challenge. So, I'm curious ... http://tinyurl.com/krfrqe

Thanks, in advance, for taking the time to answer the quick survey. Stay tuned for what the results reveal...

Excite Your Employees

2009-07-07T07:32:00.000-07:00

What excites employees about their organization is the opportunity to get excited about their organization. For instance, employees can get excited when they see authentic leadership that fosters an environment which builds on individual strengths toward a shared goal, encourages tolerance & adaptability, and celebrates achievements in diverse ways. Employees seem to get excited when they have a clear idea about the direction of the organization, the freedom to be curious about different pathways to get there, commitment to sound & respectful decision-making and open communication toward those ends. I know that when I was someone else's employee, it was exciting to make the connection between what I was doing in my role with how the organization was moving forward and making strides toward what we wanted to accomplish.

Thanks to Manolo Santos for sparking this post.

Overcome the Distraction of Uncertainty

2009-07-03T09:26:00.000-07:00

Don't let uncertainly throw your organization into a downward spiral. Face the uncertaintly head on ... acknowledge it, then refocus and simplify.

Refocus on the organization's core purpose, the changing circumstances and the desired achievements. Build from strengths and be brutally honest in the discovery. Resist the urge to circle the wagons and limit the conversation to a few; rather, engage your stakeholders in the conversation. Make them part of the discovery and help them see themselves in the solution. Create a framework for progress that is simple: easy to understand, focused and short. Something on which people can build and within which there is the flexibility to adapt to changing circumstances. And, do it quickly. Make a commitment to recharging the organization and dedicate some time to make it so. You won't short-change the process by moving swiftly, though you might realize more success faster and more frequently by taking action!

Challenging times call for more clarity, curiosity, commitment and communication. Regain focus by accepting you may need to refocus and use uncertainty to your organization's advantage by letting it spark some curiosity about new ways to achieve success. The resulting conversations can yield necessary commitment that you can communicate clearly and consistently to your stakeholders, demonstrating progress along the way.

Thanks to Octavio Ballesta for sparking this post.

Engage People for Sustainable Progress

2009-06-26T09:12:00.000-07:00

Nonprofit organizations live and die by their stakeholders -- by the people who give their time, talent and treasure to advance the mission. The people who are around for the long-haul and in the tough times. Engage them. Don't rely on a one-shot report or consultant solution, both of which become too easy for people to disregard in challenging times. Use a process that engages your stakeholders. When they invest some of themselves in the process, in the ideas and in the solution, they feel greater responsibility and ownership. When the challenge has become clear, they've offered ideas about how it might be overcome and then realized the need for a commitment to action, that’s gold. That's a model for sustainable progress.

A Communication Count-Down

2009-06-23T08:43:00.000-07:00

When looking to convey your intentions, think about your actions. Before you start talking about something, consider whether you are clear on why you’re talking and what you’re saying. Take a moment and gauge your confidence in having explored different avenues and engaged creative thinking about new ways or alternate approaches. Reflect on how you have engaged people and how committed they are to whatever it is that’s about to be said. Look at your language and dissect your delivery to make sure it will connect and convey as intended. That's it! Four, three, two, one ...

Focus on Mission

2009-06-17T14:39:00.000-07:00

Challenging times bring significant opportunities for organizations that are focused and ready to adapt. Organizations that focus on their core purpose, explore beyond business as usual and find ways to engage their stakeholders will be better positioned to survive and thrive. It’s a 360-degree responsibility for all those connected to a mission-driven organization.

Engage People to Seize Opportunity

2009-06-12T11:20:00.000-07:00

Finding a way beyond business is usual is possible. Seizing opportunities is something you can do. Because it doesn’t have to be complicated or resource-intensive. It simply has to be clear and it has to be an understood need. Making it happen becomes even more likely when you reach out and engage other people involved with or affected by the matter at hand.

When you involve people in a process and engage them with the questioning, they become more involved. Their involvement leads to understanding. That understanding leads to commitment. And, when that commitment is garnered swiftly, then the communication, the actions required thereafter – they can become the focus.

Give it a try. Think about something that will move your organization forward. Identify some key players who would be involved with making it happen. Discern some of the questions that need to be answered or concepts that need to be explored in order to move from idea to action. Find a way to bring their minds together (call a meeting, send an e-mail, use a survey, pick up the phone, whatever works for your timeline and within your resources). Engage them. Excite them. Push them. Pull out the insights.

Then, convert it into some actionable solutions on which the key players might focus for a few weeks. Report progress and discover ways to build on that momentum while adapting to changing circumstances. Don't be overwhelmed by the possibilities, be focused on an opportunity!

Seize the Day!

2009-06-08T06:15:00.000-07:00

Make an opportunity today to re-focus and re-charge. Find one way in which you can change your energy to be about progress and sustainability. If you find yourself thinking about the obstacles in your way, stand up and stretch your body in order to stretch your mind so that you can brainstorm some ideas about how to see it differently. Drill down for a moment or two to find something within your sphere of influence or control on which you can take action. Don't over-think. Just re-think beyond business as usual.

Re-Consider Your Mission

2009-06-03T11:13:00.000-07:00

At the core of an effective organization is a clear mission statement. An understood collection of words that drives the organization's intentions, actions and impressions. A shared intention that informs decision-making processes, which can yield greater acceptance even without full agreement.

Yet, the mission doesn't come alive until it is embodied by the people who commit themselves to moving it forward. Achieving that commitment becomes easier when the mission statement uses current language and reflects contemporary circumstances, all while being true to the heritage and traditions from which it sprung.

So, if you haven’t examined your mission statement in the last three years, or since you’ve engaged that new slate of Board members or staff members, make some time in the next 21 days. Approach it with an open mind and the understanding that some words or phrases just may need to change in order to make it more meaningful for those committed to moving it forward.

Seize the Opportunities of Challenging Times

2009-05-27T19:42:00.000-07:00

There is certainly a lot of doom and gloom these days. Even with mainstream news reporting a turn by the end of this year. It just doesn’t seem real. People aren’t feeling it, or perhaps just not believing it. The challenges are, after all, undeniable.

Yet, I submit there are always challenging times. Even in boom times, people struggle. Organizations are forced to make tough choices about who stays on the payroll, what programs might need to be cut. In the best of times, there are still those without. And, nonprofits know that very well. Nonprofits see and serve it. In fact, the third sector often sees it more clearly than any other. And, in these times, nonprofits must find new ways.

Thankfully, these challenging times also offer opportunities. Opportunities for organizations willing to stretch. Willing to get a little curious. Willing to take an honest and candid look at how they do business and what they are truly intended to impact and achieve.

I’ve had the good fortune over my career to work with and in some pretty incredible organizations, across all sectors and of all sizes, during not-so-good times and when things were humming along just fine.

What I’ve observed is that during the not-so-good times, the organizations that focus on their intended impact, that focus on the people who make that impact and focus on finding a new way – these organizations emerge stronger.

They refocus and they recharge. They prepare themselves for a new way. Not without making tough choices, but they move forward knowing that in the challenging times there are opportunities to make positive changes – to make tough choices rather than reveling in the luxury of avoiding them for one more year.

Thus, it makes now a great time for nonprofits to re-connect with their missions. To take a good hard look at whether or not it still makes sense. To have deep constructive conversations about the future. And, to embrace (or create) the opportunities to make it happen. Thinking of it in a new way: not as things you have to do, but as things you get to do.

Don't Micromanage the Message

2009-05-19T14:13:00.000-07:00

We simply must accept that we cannot control everyone -- a challenge for many, from many perspectives. Yet, really, the best we can hope to do is to be as consistent and clear in our messaging such that people understand it, internalize it and share it in ways that are appropriate with how we intended it. We can only seek to shape actions by being clear and authentic in our own. If you have ambassadors out there, be they in the physical or the cyber world, don't spend energy worrying about controlling them (their message, or their actions); rather, give them the stories, connections, understanding and inspiration to spread your mission to people you might never reach otherwise!

Boost Your Brand by Exploring Collaboration

2009-05-15T08:04:00.000-07:00

Collaborations or partnerships can be great brand boosters. You might enhance people's impressions of your organization simply by the connections they associate with your collaborator/partner. The possibility of that connection might also be the shot in the arm needed to take a look at the brand you've built and either affirm it or evolve it.

Examining the respective brands may also be helpful in the conversation about how the collaboration or the partnership will work. Are your intentions aligned? Are your actions consistent (and appropriately complimentary or divergent)? How do your impressions compare, contrast and help you make progress as an organization?

Worry less about losing your brand in a partnership, think more about how it will be enhanced as a result.

One Voice, Many Tones

2009-05-06T10:31:00.000-07:00

Clarity and consistency are critical for effective brand building. That does not, however, mean that everything has to be the same. For instance, organizations with a focused brand framework can still appeal to multiple, divergent audiences. Think of it as creating one voice for the organization, a voice that is consistent in its intention, yet a voice that can adapt to the needs of different stakeholders or the different circumstances within which it finds itself. Consider how you may speak in different tones when sharing information before a large gathering of strangers versus around the conference table with your co-workers. You may seek to leave a slightly different impression. Yet, the impression you want to leave needs to be consistent so that people believe their is some authenticy to what you are representing. So, when you think about framing your brand, think about your organization's identity, consider your target audiences and dig deeply to uncover what impression you want to leave. Narrow it down to two, possibly three, and use them as brand channels for shaping your actions and your communications.

Nonprofits 'Sell' Mission Moments

2009-04-30T12:36:00.000-07:00

Growing competition in the nonprofit sector demands that nonprofits know what they are 'selling' in order to capture donations, grants, volunteers, sponsors, staff, etc. Those who seek to translate 'corporate marketing' into the nonprofit world can become too focused on trying to differentiate the experience of giving. There are certainly nuances but the baseline reasons are typically the same. Think instead about whom you are trying to influence. Then, think about the mission moments that will connect them to your organization. Create a file that captures the connection with a funder, with a sponsor, with an employee, with a volunteer. Service recipient stories and impact statements are great supporting detail as well, but remember that your stakeholders are a diverse bunch bound together by some unifying belief in your purpose. So, seek to find the ways in which you can connect their deep beliefs with your cause, reinforce it by sharing the different kinds of connections that have been made. Help them scratch their itch. Lose sight of how you deliver on your mission, it becomes blurry for others as to how they can be part of it.

Make Your Creative Work For You

2009-04-20T09:36:00.000-07:00

If you are going to invest in creative campaigns, make them work for your organization. Connect the creative to the essence of your mission, culture and identity. Connect it in a way that bridges your stakeholders to the future and compels your audience to take a desired action. Think about how to leverage the campaign or the development process to engage stakeholders. Determine how best to take the ideas, information and outcomes back to the people from whom they were solicited in order to gain ground. Perhaps take them to new people from whom you'd like comments solicited. Even if you didn't get it quite right (from their perspective), you might gain valuable respect and a few more ambassadors for your cause.

DIY: Strategy + Brand Integration

2009-04-15T09:34:00.000-07:00

If you aren't fortunate enough to go through an integrated process for developing the framework for your strategic planning and your branding, take the time to build the bridge yourself. Pull out the strategic plans, steep yourself in the ideology, internalize the values. Know how your organization defines success and for what it is being held accountable. Then, build the bridge to your branding process. And, if you're not certain about the strength of your organization's vision --or your brand-- use an engaging process to strengthen it.

Tie Branding to Business

2009-04-12T11:31:00.000-07:00

Tie branding to strategic planning and strategic decision-making and your changes of success increase exponentially --not just in the efforts themselves but also for your pursuits. Take branding out of the world of all things soft and fun, and put it inside the objective world and language of business. Leverage the fact that you have access to the stakeholders and bring them into the process so you can connect to their language when talking about organizational objectives.

The One-with-One of Strategic Planning & Branding

2009-04-09T07:28:00.000-07:00

It is a little known fact that effective organizations link strategic planning and brand development. The two disciplines truly do go hand-in-hand. Branding is simply the public manifestation of the internal planning intentions. In parallel worlds, you can connect the mission with the identity, the vision with the tagline, the values with the messaging framework, the strategic plan with the creative brief, and the action plan with the outreach. Another way to look at it is a one-to-one blend, a layering of strategic planning and communications, actions and impressions.

Effective Organizations Bridge Intention & Action

2009-04-06T09:22:00.000-07:00

When you engage people, you help them understand --from the inside-- what is is you're all about. You bring them inside the brand. Thgey ver thing that generates a common understanding of intent. An effective ideology, an effective strategic plan and an effective brand builds the bridge between intention and action. It uses everything at its disposal to be sure that people understand what's expected and that they deliver on it consistently in a way that connects with the intended audience ... be that audience internal, external or a combination thereof.

Build a Brand Path

2009-04-02T06:44:00.000-07:00

In our overly connected world, where now people tweet as frequently as do the birds, expanding the concept of branding beyond logo development is imperative. Seize the opportunities you have as an organization to shape the pathway of a constituent's experience. For instance, what happens the moment the customer dials the toll-free number to the music they hear when they're on hold, to the words they hear being spoken by the automated 'on hold' attendant or when they land in a voice mail box and how they're treated when they connect to a human. In this ever-faster world, you'll need to increase deposits into your brand bank account in order to avoid eradication by a withdrawal, the effects of which might spread like a virus.

Build a Brand Bridge Between Internal & External

2009-03-31T08:40:00.000-07:00

Branding connects people. It connects them to ideas, to experiences, to programs (or products) and to each other. Since you do have the opportunity to build your brand, be clear with your people how you intend for them to connect with the outside world. Work hard to help people within your organization understand and connect with the emotion and the message you want outside people to remember. Forget the internal, forget about the external.

Branding as a Daily Endeavor

2009-03-26T12:19:00.000-07:00

You have the opportunity to build your organization’s brand every day. As a leader in your organization, you have a particular responsibility to be mindful of your words, actions and attitudes because they shape the way people around you (inside and outside the organization) respond.

Engage Stakeholders in Your Discovery

2009-03-25T14:19:00.000-07:00

Consider engaging your external stakeholders in your strategic discovery process. Not as a focus group, but as real-time participants. We've had great experiences inviting specific target audiences into specifically designed parts of the process. They mix in small groups with the organization's leadership, management and staff. It builds the relationship, it expands the perspective and it deepens the data from which the resulting frameworks are created.

Three Central Values Connect to Branding

2009-03-23T08:46:00.000-07:00

Brand development offers an interesting connection to what Viktor Frankl, an Austrian neurologist and psychiatrist, named the three central values of life: the experiential, the creative and the attitudinal. Frankl defined the experiential as that which happens to us; the creative as that which we bring into existence, and the attitudinal as our response to the experiential circumstances.

Connectors Win

2009-03-19T20:31:00.000-07:00

Author Dov Seidman asserts that in a connected world, individuals and organizations that make the strongest connections win.

Gratitude + Openness + Curiosity = Happiness

2009-03-13T06:18:00.000-07:00

New research by Todd Kashdan, associate professor of psychology at George Mason University, provides much to think about for improving your effectiveness and that of your organization. He points to gratitude as the key for happiness and further suggests that men are more challenged in feeling and expressing that gratitude. Kashdan says, "“The way that we get socialized as children affects what we do with our emotions as adults." It also affects how we interact and how we use creativity as a problem-solving tool.

For some, as we get older and more socialized, it becomes more and more challenging to spark curiosity and openly share ideas. Thus, the more we can do as organizational leaders to create safe spaces for people to rediscover those abilities, the more effective our organizations can become. The more celebration we are able to infuse into our environments, the higher the morale and the better our organization's productivity. And, the more we can do to achieve consistency in those actions, the better received they will be.

Engagement Might Create Brand Ambassadors

2009-03-12T07:25:00.000-07:00

Brands are built by organizations and shaped by their stakeholders. They live in the shifting circles between control and influence, and my bias is that organizations typically maintain majority control over their brands -- even though adapting it can be like trying to turn a freightliner in a channel {possible, but only under the right circumstances}. Yet those who believe in the need have an opportunity. They can be proactive, they can explore possibilities, they can be clear about their intentions and they can engage people.

You can bring those internal stakeholders right into the process from the beginning. You can engage some of your external constituents at key moments to let them know how much you value their input and perspective on what you’re trying to do. Bring them in, engage them, get them committed to some ideas and they could become some of your most powerful brand ambassadors.

Build Brands by Building Bridges

2009-03-10T10:18:00.000-07:00

When traveling through corporate America, the one department that never seems to be at a loss for people willing or eager to provide critiques is … marketing. Everyone seems to become an expert pretty quickly. There is a certain comfort level people have about sharing ideas related to marketing. They’re quick to comment about how that headline just doesn’t work for them or that pricing structure is out of whack, yet hesitant to question the revised schematic on filtration systems shuffling through their own department. It’s an interesting dilemma for most marketers. A point of frustration for some. A field of opportunity for others.

These are definitely the days for proactive, responsible marketers. For the kind of professionals who take responsibility and work to move things forward. The kind of savvy person who adds another “P” to the marketing mix by leveraging psychology. A leader who understands that building bridges inside and outside of the organization means building a stronger brand that generates better returns. Happy engaging!

Focus on Substance

2009-02-25T12:49:00.000-08:00

In challenging times and when facing tough issues, it's easy to get distracted or overwhelmed by a flurry of possibilities, opportunities or actions.

A focus on substance can help. People often spend their time thinking about how to make something sound good rather than focusing on the substance that will make it good. Rather than taking the time to articulate an intention, they throw out scattered ideas and bemoan a lack of direction. Rather than offering leadership or thoughtful direction on moving forward, they focus on word choice and paragraph order for what others suggest. It may feel like progress or what is needed to move things forward, but it lacks a clarity and commitment that are essential for the organization to make sustainable progress.

Next time you are about to embark on a project or feel like you're spinning your wheels, focus on articulating substance with a few guiding questions:

are you clear on the intention?
do you know how you want the 'it' to advance your mission and build your brand?
have you determined success?
how have you pushed the envelope?
have you articulated the details that support the 'it'?

Clarity and commitment in these areas will help you communicate in a way that connects with the people who can help you make progress and move forward.

A Process for Effective Fundraising

2009-02-20T10:48:00.000-08:00

A process approach to fundraising can help you organize your effort for greater success and maximum efficiency. Begin by assessing your starting point. Align your purpose and your people. Then, move forward with confidence. Each step offers greater focus and progress toward your goal, ultimately allowing you to leverage the campaign to move the entire organization forward. It also gives you a thoughtful roadmap for your next initiative. See what we mean?

Ideology + Identity = Basis for Branding

2009-02-11T18:10:00.000-08:00

The fun part about branding is that there are a lot of different approaches and you simply need to find/adapt the one that works best for your organization's culture.

We find it is helpful to use small group dialogue and interactive processes to get stakeholders thinking and talking from the organization's perspective about who they are, what they want to achieve and how they are going to get there. Combined with other insights, it helps set the stage for a framework that outlines the mission, vision and values of the organization. This ideology then drives the identity involving the tagline, logomark and the brand framework, which includes traits, color, typography, key messaging, tone and application. All of this information becomes the basis for the 'brandsition.'

Key concepts for the ideology:

What is your core purpose?
What do you want to achieve?
What will guide people in their actions?
How does it lead to a framework for progress?
How will people connect with it?
Why does it matter?

Key concepts for the identity:

What does it look like? sound like? feel like? act like?
What is the main point? the critical emotion(s)?
How will it reflect a vision of success?
What should people believe as a result of their connection with it?
What matters? Why does it matter?

That information can then be distilled into a brand framework. We believe that such a framework becomes a platform for consistent communication when captured more like a coloring book than a rules manual. It provides clear guidance on how to live and represent the brand with room for adaptability as needed by unforeseen circumstances. It may even include examples of how the brand might live forward through collateral, materials, events, etc.

If you directly link these phases (distilling the ideology and crafting the identity), you might find there is more commitment to the resulting communications and future deliverables. For instance, having the creative team represented at the strategic planning sessions offers a visible connection for the participants and a strategic connection for the process. Identifying a group of "brand champions" who are trusted by the organization (at varying levels and/or in diverse departments) often strengthens the recommendations that would be presented for decision.

Our hopes for these projects are that the person(s) accountable are able to carry forward a process that allows an effective brand to stem from within the organization's culture and ideology and then blossom due to commitment of leadership and staff that live it forward in how they represent the company. And, never underestimate the value of doing it with a process that is fun, meaningful and swift.

Corporate Giving: Clarify, Engage, then Give

2009-02-05T12:50:00.000-08:00

No matter how you ultimately decide to give back, the search for the right philanthropic act should be an enjoyable and rewarding activity. Once you've clarified your purpose, consider your players. If your employees dread having to put on face paint and floppy shoes for your favorite annual fundraiser, consider engaging them to find another way to give back and multiply the good feelings or perhaps doing some of your own homework to discover something that works for you and for them. Once you've clarified your purpose and considered your players, do one more thing: clarify your commitment. Nonprofits count on what you say to plan for their future. Knowing how far and frequent you want to be with your contribution can guide how you communicate with your nonprofit(s) of choice. When everyone is clear on the intentions, everyone can win.

Corporate Giving: Consider the Players

2009-02-03T08:34:00.000-08:00

There are a number of details to consider when thinking about your philanthropic future: give to one or many; give based on a themes or whims; contribute regularly or in one shot; go local or be global; do your own thing or join in with a crowd. That makes it very important to consider the people involved and let them help shape the decisions about where and what you will offer (e.g., time, money, skills, goods, image, etc.).

If you're giving as an extension of your internal culture or are trying to spark employee camaraderie, consider a project that involves teamwork in which you donate time and skills. Connect with an existing cause, like Habitat for Humanity, or establish your own unique endeavor that requires joint planning. When planning something special, employees can really shape the effort. The more internal involvement when deciding, the more internal support you will likely receive.

If you're looking to improve perceptions, consider a cause that links to your mission and business focus. For example, a computer company might donate hardware/software to a national literacy organization. Or, a design firm might volunteer time to dig out flower beds at a community center. Think about who is involved, what makes them tick, what you want to accomplish and then make a list of possibilities. What organizations might fit your bill?

Maximize Your Networking

2009-01-28T10:17:00.000-08:00

It doesn’t matter where you work or what you do. If you’re not building a strategic network, you could be missing out on opportunities to advance your business and career. So how does one balance networking with an already unbearable list of daily demands? Set a plan and focus on quality rather than quantity.

Here are five easy steps for turning contacts into assets:

1. Make a Connection. When meeting someone new, establish a link back to you. Do you have a friend or colleague in common? Have you read an article in which the person was featured? If so, let them know. By warming the door, you immediately connect with them and lead them into a conversation.

2. Ease the Situation. Most people can detect the networking vibe from a mile away. Let your contact know right off the bat that what you’re looking for are ideas and advice. Professionals will feel respected, let their guard down and offer more valuable information.

3. State your Purpose. In two minutes or less clearly state your objective. Are you exploring ways to advance your career? If so, give a bit of information about your background and future goals. Are seeking out new customers? Talk about your current customer base, your success stories and how you’d like your business to grow.

4. Engage your Contact. Ask your client for feedback. Actively listen to what they are saying. If anything is unclear or if you wish to learn more, ask them. Now that you have them in front of you, make every second of their (and your) time count.

5. Get More Bang for your Buck. As you thank the contact for their time and exchange business cards, be sure to ask if there is anyone else they recommend you contact. Each contact you make should expand by at least one so you can continue to grow your network.

Planning Pointers for a Great Event

2009-01-26T11:11:00.000-08:00

With so many things to keep in mind when planning an event, it can sometimes seem insurmountable. Yet, when you have the right tactics in toe, planning a great event is not only possible, it can be enjoyable, too.

1. Make a plan. Your first step should be to clarify why your organization is holding the event. Once you determine the purpose for your event, set the goals and budget. With these elements defined, it is easier to extract all the details needed to achieve your aim and layout a timeline of the steps to get there.

2. Get people excited. Attitude is everything in event planning. The mood of the hosts, speakers and attendees will make a huge difference. Make sure the invitation and other correspondence attract, intrigue and excite guests. Generate buzz. Create a publicity plan where applicable and contact appropriate media to alert them of photo/interview opportunities.

3. Plan for the worst. Be sure to crash test the event. Scout the location beforehand, check all the equipment, confirm reservations, send a reminder to attendees and taste the punch. One of the best things you can do when planning a successful event is assume that nothing will go as planned.

4. Expect the best. Success requires a lot more than a smooth function. Sufficient parking, proper lighting, appropriate thanks, comfortable seating, a clear view of the speaker, and chocolates on the chairs are just a few of the accents that distinguish a good event and great event. These "little" things add up to make a big difference in making your event a hit.

5. Unwind. Evaluating the event while the details are still fresh is essential. Provide a questionnaire to attendees, and write down any pluses, minuses and insights of your own. Express your appreciation to all parties involved and as a final touch, send a picture, program or note to those who could not attend. After the clean up and lock down is complete, kick up your feet with some leftovers and congratulate the team on a job well done.

The Give and Get of Corporate Philanthropy

2009-01-23T08:33:00.000-08:00

Surviving challenging times requires a reliance not only on your own fortitude but also on your connections with community. Demonstrating support for others can improve your image, your attitude and your bottom line. Whether you call it social responsibility, philanthropy or community relations, consider giving back an opportunity to get even more.

If you're giving back in order to celebrate a milestone in your business or to foster greater teamwork among your employees, think about how you can connect your action(s) to your motivation(s). Perhaps you devise a fun way for employees to be part of the selection process or you set up a matching program where you'll do a dollar match for your employees' donations of time & talent. Maybe it's all about making the action a celebration in itself to bolster pride in the values of the business.

If you're giving back because of forces around you, think about ways you can integrate it internally and make it a big deal. When approached by nonprofits needing assistance, consider the request thoughtfully and be sure it aligns with your corporate ideology. There is nothing wrong with making sure that your charitable acts result in more positive thinking in, by and of your company.

Understanding your motive and clarifying your purpose allows you to be authentic in your actions -- and that's good for everyone.

Let the Process Drive the Participants

2009-01-19T14:45:00.000-08:00

Letting participants drive process can result in confusion. It can undermine the credibility of the very process that is needed to move the organization forward.

Set the tone from the beginning. Identify your list of participants. Make notes of their preferences for times, dates and the order of things. Then, stop. Take a breath. Contact your facilitator. Find out what dates work for him/her. Talk about the psychology of the meeting start times and ending times. Figure out how food and space do or don't play into your scenario. Identify 2 or 3 options that work for the purpose of the process and then contact your participants.

Putting their needs ahead of the needs of the process can actually diminish your (and their) overall effectiveness. Once the parameters are set, then let them drive the ideas!